After tracing the goods with the tracking No., it has been hold on a bonded wearhouse since Nov. 1st. A person of International Express informed me that no response has been given by xxx. The reason why the item has not been able to convey and deliver there seems somehiw a lack of proper information and taxation issues. As you could be fully aware, there are a lot of Japanese shoppers who face this kind of troubles. I would like you to solve this matter sincerely.