長文失礼いたします。 翻訳おねがいします。 I am sad to hear that,can you tell me why you want to cancel the order,then we can provide you with better service. If you do not want to receive the order any more, you can request to cancel it on order detail page and we will deal with it as soon as possible. If you want to cancel order, you can do it by yourself. Because we can't cancel customers' order, dear. Please pay attention!