Thank you for contacting the KontrolFreek Customer E
ngagment Team. We’ve received your request (293030) and have our team working on it!
We aim to answer all questions within 24 hours during our normal operating hours of M-F 8am-5pm (EST).
*DUE TO RECENT THE RECENT CORONAVIRUS OUTBREAK, RESPONSES TO YOUR SUPPORT TICKETS MAY BE DELAYED.* We apologize for any inconveniences caused, but would like to reassure that your message has been received and any problems will be resolved to the best of our abilities!
**A number of countries have discontinued delivery services.**
We've outlined expected delivery delays for a select number of countries impacted by the spread of COVID-19 below:
Australia: Due to major delays in the Australia Post network, they have deployed a number of measures to help clear backlogs and speed the delivery of imported parcels:
Operation of their processing facilities is now 7 days a week
Repurposed and opened 15 new processing and delivery facilities
600 new casual staff members have been hired to operate network and call centers
2000+ postal workers have been added to deliver more parcels
Postal vans are now in-use for all postal workers to utilize Australia's road network to ensure parcel delivery in lieu of cancelled domestic flights
Passport has seen an average transit time of around 20-30 days for delivered parcels. Expect delays to continue.
Canada: 1 - 3 business days (no hand-to-hand delivery); you can read more via Canada Post's official website.
United Kingdom: Royal Mail for DDU Shipments: Per Royal Mail, normal deliveries and collections should take place in all parts of the UK.
Some countries are beginning to suspend delivery services. The US Postal Service will continue to accept and process mail destined for the aforementioned countries. This mail will be held within the USPS network and will be delivered once mail service is restored. However, from a customer experience standpoint - Passport recommend pausing shipping services to the following "full suspension" list for the time being until we have been alerted that services are resumed.